Refund policy

What Can Be Returned?

  • Customized Pre-Order items are non-returnable.
  • Only products in original condition (unworn, unused, with tags and packaging intact) are eligible for return.
  • Returns must be initiated within 7 days of receiving your order.

How to Return Eligible Products

For Orders Delivered Within India:

  • To request a return or exchange, please email us at support@pinkleaf.in within 3 days of delivery. Include your order number and the product(s) you wish to return.
  • If your area does not have reverse pickup service, you’ll need to ship the product back at your own cost to:
    PinkLeaf – Returns

  • We offer reverse pickup at ₹129 per item wherever serviceable.

For Orders Delivered Outside India:

  • Please email us at support@pinkleaf.in within 3 days of receiving your order.
  • Products must be shipped back to us within 30 days of delivery at the address mentioned above.
  • You may use any international courier or send it through friends/family visiting India.
  • Return shipping and any Indian customs charges (if applicable) are the customer’s responsibility and non-refundable.

Refund Process

  • Once we receive your return, the product will go through a quality check.
  • If approved, your refund will be processed as store credit, which has lifetime validity and can be used across multiple purchases.
  • We do not offer monetary refunds.

Faulty or Defective Items

We take great care to ensure product quality. In the rare event that you receive a defective or incorrect item, please email us at support@pinkleaf.in within 48 hours of receiving the product.
Include your order number and clear images of the issue. We’ll arrange a replacement at no extra cost.

Other Policies

  • Store credit is non-transferable and cannot be converted to cash.
  • Once a product is used, we cannot assess its durability, as usage varies by individual.
  • Product colors may differ slightly from images due to professional photography and screen resolution differences.
  • If any item is missing from your package, please notify us at support@pinkleaf.in within 24 hours of delivery for investigation.